Every engagement begins with clarity — about what your brand is producing, why, and what structural changes would shift the outcome. The form depends on where you are.
Each engagement begins with a custom video introduction from rey — a brief, personal orientation to the specific pattern your brand is producing and what the work ahead is designed to address. This is not a template. It is prepared specifically for your brand and sent before any other deliverable.
All work is delivered asynchronously. There are no recurring calls and no live sessions. Every deliverable is written, and every recommendation is documented. This creates a record you can return to — and a pace that doesn't require scheduling to proceed.
You'll receive a clear recommendation at the end of every phase. The engagement continues, changes scope, or concludes — based on what the work reveals, not on a pre-set timeline. Nothing is extended beyond what's useful.
Engagements are sized for brands with meaningful repeat revenue — not early-stage companies still finding product-market fit. Retention becomes a real lever once there's something worth retaining. Most engagements begin between $10,000–$12,500/month.
A focused review to determine whether your retention issues are rooted in context framing, systems infrastructure, or both. Delivered as a written assessment with a clear next-step recommendation.
This is where most engagements begin. It produces a diagnostic picture of what your brand's current orientation is producing in customer behavior — and where the structural intervention points are. It is not a strategy document. It is a diagnosis with a specific recommendation attached.
A systematic mapping of where existing sequences, communications, and customer touchpoints are eroding continuity — with a prioritized outline for restoration. Suitable for brands with active retention infrastructure that is underperforming relative to product quality and customer satisfaction.
The Diagnostic goes beyond the Audit by examining the specific systems already in place — email sequences, post-purchase flows, re-engagement cadences — and identifying exactly where context is collapsing. The output is a prioritized restoration plan, not a general strategy document.
Ongoing retained engagement for brands ready to build or rebuild retention infrastructure with ancestral context designed in from the start. This is the work that produces durable change: sequences rewritten, cadences restructured, communications realigned with biological rhythm and customer identity rather than campaign logic.
The minimum engagement is three months. Retention is a long-arc problem — one month doesn't move the needle on continuity. Scope and continuation are reviewed at 90 days. We have no interest in retaining clients who no longer need us, and we're transparent about when the work is done.
Most brands start with a Context Audit. If you've already completed the Index and recognize the pattern, that's usually enough to begin.
Reply with what you're seeing and we'll confirm the fit before anything else.